Exchange Policy


SoHo Co. gladly accepts returns of unworn, unwashed, and undamaged merchandise within fourteen (14) days after delivery under the following conditions:

  • Product(s) must be in an original condition such as received. With original tags and in condition, same as received.
  • Product(s) must be returned in the same original and undamaged packaging. If received in SoHo or BlueEx packaging, it must be returned in similar condition with an original label printed and attached. Please be sure to properly tape and secure in SoHo or BlueEx packaging.
  • To avoid any frauds and meet our customers satisfaction, we only offer an EXCHANGE for SIZE & COLOR
  • Please allow 2-3 business days to process your exchange request.

Note: If on inspection merchandise is in inadequate condition, we reserve the right to cancel your exchange request.

Note: If you received damaged/defective/incorrect order, it is eligible for a free exchange - exchange must be processed on our website within 24 hours of receiving an order.

Note: In order to process your request fast and efficiently, please email us following information.

Note: No fees to exchange the product. Customer pays for appropriate courier service charges. Range between Rs 150-500, depending on shipping zone and weight.

 

Please email us answers to following questions.

1) Date of Purchase:

2) SKU Number:

3) Full Name:

4) Phone Number:

5) Email Address:

6) Shipping address:

7) Reasons for Exchange:

8) Replacement Product: 

Note: SKU # can be found on the package you have received.

Note: Only size, color, or damaged good(s) can be exchanged. 

Please allow 2-3 business days to process your request.

THANK YOU FOR SHOPPING WITH US!